Accessibility: The Resident Covent Garden

Getting here

Please click here for directions on reaching us by car, train, or plane.

Arriving at The Resident Covent Garden 

On arrival, our main entrance is on Bedford Street. There is some street parking available, close to our entrance. There is one small step to traverse but a portable ramp is available for wheelchair users. To request this, please use the call button at our entrance and a member of our team will assist. Our entrance uses automatic doors, controlled by our front of house team for your safety.  These are wide and perfect for wheelchairs and mobility scooters. Should you require assistance entering the building, carrying luggage, or anything else, our team will happily help.

Navigating our reception area

Once inside the hotel, our reception desk is located to the left of the lobby. There’s a large window offering visibility to the street outside. Seating is available, and behind the reception, you’ll find a small set of stairs leading to some additional seating. Our reception area has wooden flooring and is suitable for wheelchairs and mobility scooters. We also have an induction loop for hearing impaired guests. Should you require any information in large print, a member of our team will be happy to assist.

Health & Safety Peep Forms 

On arrival, you may be asked to fill in a PEEP (Personal Emergency Evacuation Plan) form. This allows our team to gauge what support, action, and protection is needed in case of a fire, flood, or other emergency. A member of our team will discuss how best to react in an emergency, highlight potential exit strategies, and supply you with a deaf guard if needed. This information will be documented and communicated to each Duty Manager. They will also answer questions or concerns about your evacuation.

Navigating the hotel 

We have both laminated wood flooring and carpet, all of which should be free from trip hazards and traversable for wheelchair users. Our automatic doors feature wheelchair friendly buttons to open and are placed at an accessible height for wheelchair users. At various points, we feature refuse call points for any guests in the event of an emergency. We feature a generously-sized lift, able to comfortably accommodate a wheelchair and a small number of guests. The lift buttons feature indented numbers and braille.

Accessible guest rooms

Number of accessible rooms: 2

Our accessible rooms have additional resources, aids, and floor space designed for wheelchair users. Each features additional floor space in the bedroom and emergency pull cords on one side of the bed. Our mini-kitchen has space for a wheelchair or a chair for those who cannot stand for long periods of time. Further features include a deaf guard to assist with wake-up calls or evacuation, where needed.  If you need additional items or would like our team to remove some non-essential furniture items, please let us know.

Accessible bathrooms 

Our accessible bathrooms have ample space for a wheelchair and feature sinks at various heights, mobility bars, and a foldable seat in the shower. Each accessible bathroom includes two emergency pull cords by the toilet and shower. If you require any additional resources or assistance, please speak to our helpful reception team.

Further assistance

If you have any questions about accessibility features at The Resident Covent Garden, please contact us directly and we’ll be happy to help.

Phone: +44 (0)203 1461 790

Email: coventgarden.reception@residenthotels.com