Accessibility Victoria
Getting here
Please click here for directions on reaching us by car, train, or plane.
Arriving at The Resident Victoria
On arrival, we suggest using the main entrance on Palace Place. There is a quiet drop-off point for cars and taxis available close to our entrance. The entrance is flat, with automatic doors available on each side of the entrance. To enter, please press the push to open button by each door. These are wide and perfect for wheelchairs and mobility scooters. Should you require assistance entering the building, carrying luggage, or anything else, our team will happily help.
Navigating our reception area
Once inside the hotel, our reception desk is in our front hall. There is a large window offering visibility to the street outside. The lounge area is flat and has a selection of seating available.
The furniture is arranged to provide ample space for accessible aids, including wheelchairs. Our reception area has accessible wood floors suitable for wheelchair users. We also have an induction loop for hearing impaired guests. Should you require any information in large print, a member of our team will be happy to assist.
Health & Safety Peep Forms
On arrival, you may be asked to fill in a PEEP (Personal Emergency Evacuation Plan) form. This allows our team to gauge what support, action, and protection is needed in case of a fire, flood, or other emergency. A member of our team will talk discuss how best to react in an emergency, highlight potential exit strategies, and supply you with a deaf guard if needed. This information will be documented and communicated to each Duty Manager. They will also answer your questions or concerns about your evacuation.
Navigating the hotel
We have both laminated wood flooring and carpet, all of which should be free from trip hazards and traversable for wheelchair users. Our automatic doors feature wheelchair friendly buttons to open and are placed at an accessible height for wheelchair users. At various points, we feature refuge call points for any guests in the event of an emergency. We feature a generously-sized lift, able to comfortably accommodate a wheelchair and a small number of guests. The lift buttons featured indented numbers and braille. The number of the floor is displayed on a digital screen to assist hearing impaired guests.
Accessible guest rooms
Number of accessible rooms: 2
Our accessible rooms have additional resources, aids, and floor space designed for wheelchair users. Each features additional floor space in the bedroom and emergency pull cords on either side of the bed. Our mini-kitchen has space for a wheelchair or a chair for those who cannot stand for long periods of time. Further features include a deaf guard to assist with wake-up calls or evacuation, where needed. If you need additional items or would like our team to remove some non-essential furniture items, please let us know.
Accessible bathrooms
Our accessible bathrooms have ample space for a wheelchair and feature sinks at various heights, mobility bars, and a foldable seat in the shower. Each accessible bathroom includes two emergency pull cords by the toilet and shower. If you require any additional resources or assistance, please speak to our helpful reception team.
Further assistance
If you have any questions about accessibility features at The Resident Victoria, please contact us directly and we’ll be happy to help.
Phone: +44 (0)203 540 8800
Email: victoria.reception@residenthotels.com